Refund Policy

Last updated: 30 April 2026.

We make slow, hand-painted things. We want you to keep what you ordered because you love it, not because you're stuck with it. This page sets out exactly how cancellations, refunds, and replacements work — by product type and by jurisdiction.

1. Mail Club subscription

Cancel anytime — no questions

You can cancel your monthly or annual subscription at any time from the Stripe Customer Portal link in any billing email, or by writing to hello@foldedpetal.com.

• Effective immediately: no further renewals will be charged.
• Already-shipped issues: you keep them. We do not ask for returns.
• Already-prepared (not yet shipped): we will still ship that one issue and you will not be charged again.
• Monthly plan: no prorated refund for the unused part of the month.
• Annual plan: no prorated refund for the unused months, except as required by mandatory consumer law in your country, summarised below:
  • EU / UK: full refund if you cancel within the 14-day cooling-off period that starts when you receive your first issue. After that 14-day window expires, no statutory entitlement to a prorated refund.
  • California (USA): the California Automatic Renewal Law (ARL) does not require a prorated refund for paid annual subscriptions; it does require easy online cancellation, which we provide.
  • Hong Kong: refunds for non-defective annual subscriptions are at our discretion; the Sale of Goods Ordinance applies to defective or misdescribed goods.
  • Elsewhere: refunds outside the 14-day window are at our reasonable discretion. In genuine hardship cases, write to us.

14/21-day re-mail guarantee (lost in transit)

If your tracked envelope has not arrived 14 business days (US) or 21 business days (international) after the dispatch email, write to us. We will:

• re-mail a fresh copy of the same issue at our cost (subject to stock; if sold out we will substitute the next month's issue and credit your account); or
• if you prefer, refund that issue's portion of your subscription.

This guarantee covers lost-in-transit cases. It does not cover envelopes returned because the address was incorrect or unattended for an extended period (in those cases re-shipping is at cost price plus reshipping fee).

Damaged in transit

Postcards arriving torn, soaked, or significantly creased can be replaced free of charge if you email us within 14 days of receiving the envelope, with photos of the damage. We do not require the damaged copy to be returned.

2. Originals (one-of-one paintings)

Each original is a unique, hand-painted artwork on cotton paper.

• Before shipping: full refund if you change your mind within 48 hours of ordering, provided the piece has not yet shipped.
• After shipping: you may return the original at your cost within 14 days of delivery for a full refund, provided it arrives back in the same archival folio, unframed and undamaged. We recommend insured tracked return shipping; we are not responsible for losses or damage in return transit.
• Custom-framed or modified pieces: not eligible for return unless damaged in transit.

3. Commissions (bespoke paintings)

Bespoke commissions are made to your personal photographs and brief, so different rules apply:

4. Statutory consumer rights

These policies are in addition to any rights you have under mandatory consumer-protection law in your country, which we cannot reduce or waive.

European Union & United Kingdom

If you are a consumer (not a business) resident in the EU or UK, you have a 14-day right of withdrawal from distance contracts under the EU Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

When the 14 days start counting:

• For the Mail Club subscription: 14 days from the day you (or someone you nominate) physically receive the first issue. This is your one statutory cooling-off window for the subscription contract; subsequent issues received during the subscription are not separately covered.
• For an original painting: 14 days from the day you receive the artwork.

When this right does NOT apply:

• Commission goods made to your personal specification (Article 16(c) of the Directive / Regulation 28(1)(b) of the 2013 Regulations) — bespoke watercolors of your place are excluded by law.
• Issues already shipped that you have used or written on, where return would not preserve the goods in saleable condition.

How to withdraw. Write to hello@foldedpetal.com with the subject "Withdrawal" within 14 days, or use the model form below. You do not need to give a reason.

Model Withdrawal Form (annex I of the Consumer Rights Directive / Schedule 3 of the 2013 Regulations)

To: Joydeer Limited, Room D07, 8/F, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Hong Kong — hello@foldedpetal.com

I/We [****] hereby give notice that I/We [****] cancel my/our [****] contract of sale of the following goods [****] / for the supply of the following service [****]

Ordered on [****] / received on [****]

Name of consumer(s): [****]

Address of consumer(s): [****]

Signature of consumer(s) (only if this form is notified on paper): [****]

Date: [****]

When you get your money back. We will refund all payments received from you, including the original delivery cost (where applicable), without undue delay and in any event no later than 14 days from the day we receive your withdrawal notice. We use the same means of payment you used for the order, unless you expressly agree otherwise. For physical goods, we may withhold reimbursement until we have received the goods back or proof of return shipment, whichever is earliest. You are responsible for the direct cost of return shipping unless the goods were defective or misdescribed.

United States — California

California subscribers may cancel under the California Automatic Renewal Law (ARL) at any time, and we will provide a clear notice at sign-up disclosing the recurring nature of charges. Refunds for unused portions of an annual subscription are available where required by ARL.

Hong Kong

Refund disputes in Hong Kong are subject to the Sale of Goods Ordinance (Cap. 26) and the Trade Descriptions Ordinance (Cap. 362), and may be raised with the Consumer Council.

5. How to request a refund

1. Email hello@foldedpetal.com from the email on your account.
2. Include: your order number or subscription email, the issue affected (or "all"), the reason, and any photos if relevant.
3. We respond within 2 business days.
4. Eligible refunds are issued to your original payment method without undue delay and in any event no later than 14 days from the day we accept your request (typically 5–10 business days for the funds to settle on your statement, depending on your card issuer).

6. Chargebacks

We prefer to resolve issues directly. If you initiate a chargeback without first contacting us, your subscription may be paused while we respond to the dispute. Filing a chargeback for a successfully delivered issue does not match the spirit of this policy and may result in account closure.

7. Contact

Joydeer Limited Room D07, 8/F, Kai Tak Factory Building No. 99 King Fuk Street, San Po Kong Hong Kong SAR

Email: hello@foldedpetal.com